Login and two-factor authentication (2FA)
This guide will help you set up secure two-factor authentication (2FA) as a sign-in option. 2FA adds an essential layer of security against unauthorized access, keeping your account protected.
Upon creating your Noxtua account, you will receive an activation email. During setup, you’ll have the opportunity to enhance your security by enabling two-factor authentication (2FA). This process requires a one-time security code generated by an authenticator app with your existing password.
How to enable 2FA
Install an authenticator app on your smartphone (for example, Google Authenticator, Microsoft Authenticator, or FreeOTP).
Noxtua will display a QR code that you can scan with the app.
The app will then generate a one‑time code that you enter into Noxtua.
Optionally, you can name the device, so your registered devices are easier to manage.
Click “Submit” to complete setup.
From that moment on, your account is protected by 2FA. Going forward, you will sign in with your password plus the current code from your authenticator app.
What to do if you forget your password
If you don’t remember your password, use the “Forgot password” button on the sign‑in page. Enter the email address you registered with, and Noxtua will send a link to reset your password. After resetting, you can sign in with your new password plus the authenticator code.
Troubleshooting login issues
If you encounter issues while trying to log in, consider the following possible causes and solutions:
Incorrect Code: Ensure that the date and time settings on your smartphone are correct. Time discrepancies can cause synchronization issues, leading to code authentication failures.
No access to the Authenticator App: If you have lost your device or can no longer access the Authenticator App, please contact Noxtua Support for assistance with recovering your account.
Browser Issues: If your login attempt is unsuccessful, try using a private browser window (such as Chrome Incognito or Edge InPrivate) to log in. Clear your browser cache and cookies, then try signing in again.
Petra Zatkova